Contact information
Email service@haventosy.com or use the contact form below. Choose the topic that best describes your question so we can understand the information you need.
1. Product and compatibility questions
Tell us the product name and the task you want to use it for. If your question concerns fit, include the relevant camera or equipment model and the attachment or storage detail you are comparing. We will explain the information available rather than infer an unlisted specification from a product image. You do not need to send photographs of personal documents, camera serial numbers or account credentials to ask a general accessory question. The choosing guide is a useful starting point when you are comparing carrying, organization and care formats.
2. Order, delivery and cancellation support
Include your order number and the email used at checkout, followed by a concise description of the issue. For a tracking question, add the carrier reference and the latest status you can see. For an address correction or cancellation, contact us as soon as possible and state the exact change requested. We will check the processing stage before confirming what can be done; sending a message does not itself stop dispatch. Never include complete card numbers, security codes, banking passwords or a request for us to use a different person’s payment account.
3. Returns, damage and incorrect items
Contact us within 30 days after delivery to request a return and obtain instructions before sending a parcel. Tell us which item is involved and the reason for the request. For damage, a possible defect or an incorrect item, useful photographs can show the product, packaging and label without revealing unrelated private information. These issues are reviewed separately from change-of-mind returns. Keep the packaging while the issue is considered. Our default return address is the company address in Hangzhou shown below, which is separate from the Hong Kong administrative store address.
4. Privacy requests and communication preferences
For access, correction, deletion or other privacy requests, describe what you want us to review and the email associated with your interactions. We may need proportionate verification before disclosing or changing personal information, but do not send identity documents unless a specific secure process is explained. Marketing email preferences can be managed using the unsubscribe link in the message. Essential order and support communications may continue when necessary. Read Your Privacy Choices and the Privacy Policy for more information, including Shopify’s role in handling information through its platform.
5. Business and useful links
Haventosy is operated by Hangzhou Wanpisi Information Technology Co., Ltd., with Ye Jian as Owner. Use the support email for product, order, return and privacy correspondence so the request can be associated with the relevant records. Our Hong Kong administrative store address is 130-132 Des Voeux Road Central, Central, Hong Kong Island, Hong Kong SAR; the existing business phone is +852 6029 7627. Company and return correspondence uses the Hangzhou address below. Review the Shipping Policy, Return Policy, FAQ and choosing guide when planning a purchase, and contact us if a detail remains unclear.
Company & contact
Haventosy is operated by Hangzhou Wanpisi Information Technology Co., Ltd. Owner: Ye Jian.
Room 3-1506, Building 2, No. 1 Kejiyuan Road, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China.
Email: service@haventosy.com. Please contact us before mailing a return.