Shipping policy

Plan your order using the full preparation and transport journey. This policy explains United States delivery, shipping charges and what to do when a parcel needs attention.

Last updated: October 15, 2026

Where we deliver · Shipping charges in USD · Preparation and transport are separate · Understanding business days and estimates · Expedited service · Confirmation, dispatch and tracking · Address corrections and cancellation requests · Delayed, missing or marked-delivered parcels · Damage, incorrect contents and delivery inspection · Taxes, refused parcels and returns

1. Where we deliver

Haventosy accepts delivery orders for the United States through this storefront. Enter the complete delivery address at checkout and review the available service before paying. Availability can depend on the exact address and the carrier options shown for the order. A product appearing on the site does not by itself confirm that every address can be served. If checkout does not offer a shipping method, contact us rather than selecting an unrelated address or assuming we can arrange an exception. We do not promise worldwide shipping through this store.

2. Shipping charges in USD

Standard shipping costs $5.99 when the discounted merchandise subtotal is below $50. Standard shipping is free when that subtotal is $50 or more. The threshold uses the merchandise value after eligible discounts and before shipping charges or tax. Expedited shipping costs $7.99 and is an alternative service, rather than an additional fee on top of the standard rate. Review your final checkout summary because changing the basket or applying a discount can change whether the free-standard-shipping threshold is met.

3. Preparation and transport are separate

Order preparation is estimated at 5–10 business days after order and payment confirmation, subject to receiving any information needed to prepare the order. Standard carrier transport is estimated at 10–15 business days after dispatch. Together, these stages form an estimated combined standard planning window of 15–25 business days. Preparation includes handling the order before carrier collection; transport starts only after dispatch. Please do not interpret the transport estimate as the total time from placing the order.

4. Understanding business days and estimates

Business days exclude weekends and public holidays. The combined standard window is a planning estimate, not a guaranteed delivery date, and should be considered before purchasing for an event, trip or gift deadline. Carrier disruption, customs processing, weather, address questions and other circumstances can extend the journey. We will review a reported delay using the information available for the particular order. We do not promise that an estimated date remains unchanged after a carrier disruption or an address correction.

5. Expedited service

Expedited shipping is available at the stated $7.99 rate when offered at checkout. Selecting it does not reduce the 5–10 business day preparation stage. We do not publish an unverified expedited arrival date or guarantee a particular number of transit days. If you need an item for a fixed date, contact us before ordering to discuss the available information. A request for a faster service is not, by itself, confirmation that an order can be prepared immediately or arrive before your deadline.

6. Confirmation, dispatch and tracking

Review the order confirmation for the items, email address and delivery details you supplied. Dispatch information will be provided for the shipment when available through the order process. Carrier tracking may show a label or an initial status before the first physical scan, and scans can appear at different stages of the route. An unchanged status for a short period does not establish that a parcel has been lost. Keep the confirmation and shipping messages so you can refer to the correct order and tracking reference when contacting us.

7. Address corrections and cancellation requests

Contact service@haventosy.com as soon as you notice an address error or wish to request a cancellation. Include the order number, the email used at checkout and the correction requested, but do not send card details or passwords. We will check the processing stage before confirming what can be changed. An email request does not automatically amend an order. Once a parcel has been prepared, handed to a carrier or entered the delivery network, a change may no longer be possible. We will explain the available next step for the actual shipment.

8. Delayed, missing or marked-delivered parcels

If delivery is taking longer than expected, first check the latest carrier information and the address in your confirmation. For a parcel marked delivered, check safe delivery locations and ask other people at the address whether they received it. Then contact us with the order and tracking reference and a concise description of what you checked. We will review the shipment and coordinate the appropriate investigation. We do not ask you to assume a parcel is permanently lost solely because a tracking update is late, and any available remedy will depend on the facts and your applicable rights.

9. Damage, incorrect contents and delivery inspection

Please inspect the parcel and the items after receipt. If an item appears damaged, defective or different from what you ordered, contact us promptly with the order number and helpful photographs of the item, packaging and relevant label. Keep the packaging while the issue is reviewed, since it may help explain the handling or contents. Do not discard an affected item or mail it back without instructions. We will review the issue separately from a change-of-mind return and explain the appropriate resolution and any return-postage arrangement.

10. Taxes, refused parcels and returns

Any tax calculated for your order is shown in the checkout summary where applicable. We do not describe an order as tax-free simply because a tax line is absent, and we do not promise that no authority or carrier can require information during transit. If a parcel is refused, undeliverable or returned to sender, contact us so we can review the reason, location and available next step. Reshipping or refund arrangements are assessed against the actual circumstances and applicable consumer rights. For a delivered item you wish to return, read our Return Policy and contact us within 30 days of delivery before sending it back.

Return Policy · Order support

Company & contact

Haventosy is operated by Hangzhou Wanpisi Information Technology Co., Ltd. Owner: Ye Jian.

Room 3-1506, Building 2, No. 1 Kejiyuan Road, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China.

Email: service@haventosy.com. Please contact us before mailing a return.