Terms of service

These terms explain the use of the Haventosy storefront and purchases made through it. Read them together with the product description, Shipping Policy, Return Policy and Privacy Policy before ordering.

Last updated: October 15, 2026

Who operates this store · Using the website · Product information and illustrated scenes · Choosing a suitable accessory · Prices and currency · Orders, confirmation and availability · Payment processing · Changes and cancellation requests · Delivery and shipping charges · Delivery issues · Returns and approved refunds · Care and safe use · Website content and intellectual property · Third-party services and links · Privacy, accounts and communications · Availability, errors and reasonable limitations · Consumer rights and responsibility · Applicable law, updates and contact

1. Who operates this store

Haventosy is the customer-facing brand operated by Hangzhou Wanpisi Information Technology Co., Ltd., with Ye Jian identified as Owner. Our company contact and return address is shown at the end of these terms. Shopify provides the platform used to host the storefront and support the order process. References to we, us or our in these terms mean the store operator, except where Shopify is expressly discussed. Contact service@haventosy.com if you need help identifying the business responsible for your order or the policy relevant to a question.

2. Using the website

Use the storefront lawfully and in a way that does not interfere with other visitors, the store or the platform. Do not attempt unauthorized access, upload malicious material, misuse forms or submit another person’s information without authority. You are responsible for making sure that information you provide for an order or support request is accurate to the best of your knowledge. If you are using the site on behalf of another person or organization, make sure you are authorized to do so and can provide the details needed for the transaction.

3. Product information and illustrated scenes

Our catalog focuses on photography accessories for carrying, organization and equipment care. Read the individual title and description to understand the item offered. Cameras, lenses, computers, cards and other objects used to illustrate a scene are styling context unless expressly included in the product title. Images may be digitally produced illustrations of the presented design rather than photographs of a particular manufactured unit. Color and appearance can also vary with display settings and lighting. An illustration does not establish unlisted dimensions, materials, testing, load capacity or compatibility.

4. Choosing a suitable accessory

Check your equipment and intended use before ordering. Camera attachment points, filter dimensions, recording-card formats, bag space and delicate controls can affect whether an accessory is appropriate. Do not assume universal compatibility from a general product name or a camera visible in an illustration. Contact us when a necessary compatibility detail is not provided so we can explain the information available. If a detail cannot be verified, we will not present a guess as a confirmed specification. Follow the instructions supplied with your equipment and accessory during installation and use.

5. Prices and currency

Prices and shipping charges on this storefront are expressed in United States dollars unless a page clearly identifies another context. The amount to be charged is presented in the checkout summary, together with any applicable shipping and tax lines. A discount can affect the merchandise subtotal used for shipping thresholds. We may update prices for future purchases, but a later price change does not automatically alter an already confirmed transaction. If a material pricing or description error affects an order, we will contact you about the correction and available options rather than silently substituting a different charge.

6. Orders, confirmation and availability

Before submitting an order, review the item, quantity, delivery address and checkout total. The order confirmation records the request and the details supplied through checkout. Processing remains subject to payment confirmation, availability and any information reasonably needed to complete the order. If we cannot fulfill an item or identify a material issue, we will explain the situation and the appropriate cancellation, correction or refund process. An administrative inventory figure is not a promise that a particular delivery deadline can be met. We do not guarantee future availability merely because an item was previously listed.

7. Payment processing

Use the payment methods actually offered by the secure checkout for the transaction. Payment handling may involve Shopify and the payment provider selected at checkout, each operating under its own relevant terms and privacy information. Do not send complete card numbers, security codes or banking credentials to our support email or contact form. If a payment appears unsuccessful or duplicated, retain the confirmation information and contact us with the order reference rather than repeatedly submitting the same purchase. We will review the transaction records available to us without asking you to disclose your payment-account password.

8. Changes and cancellation requests

Email us promptly if you want to request an item change, address correction or cancellation. Provide the order number, purchase email and the specific change requested. We will check the processing stage and explain whether the change can be made. Sending a request is not itself confirmation that processing has stopped or the delivery address has changed. Once an order is prepared or dispatched, some changes may be unavailable and the delivered-item return process may apply. Keep the conversation with the order records so the agreed next step remains clear.

9. Delivery and shipping charges

This storefront is configured for United States delivery. Standard shipping is $5.99 below a $50 discounted merchandise subtotal and free at $50 or above. Expedited shipping is $7.99 when offered. Preparation is estimated at 5–10 business days after order and payment confirmation, subject to needed information. Standard carrier transport is estimated at 10–15 business days after dispatch, creating an estimated combined standard planning window of 15–25 business days. Weekends and public holidays are excluded. Expedited service does not shorten preparation or guarantee an unverified arrival date. Read the Shipping Policy for the complete process.

10. Delivery issues

Review the shipping information and delivery address if a parcel is delayed or cannot be located. A tracking gap can occur between carrier scans and does not alone establish permanent loss. For a parcel marked delivered, check appropriate delivery locations and other recipients at the address, then contact us if it remains missing. For damage or incorrect contents, keep the packaging and provide useful photographs. We will review the actual circumstances and applicable rights before explaining the remedy. We do not treat every carrier status as conclusive evidence that a customer’s concern is resolved.

11. Returns and approved refunds

Contact us within 30 days after delivery to request a return. For change-of-mind returns, the accessory should remain unused, with its original condition, packaging, components and proof of purchase. Obtain instructions before mailing anything. Buyer-remorse return postage is your responsibility; damaged, defective or incorrect items are assessed separately. After receipt of the returned item, we inspect it and process an approved refund within 10 business days to the original payment method. Banks and payment providers may need additional posting time. The Return Policy explains original shipping charges, exchanges and the full return procedure.

12. Care and safe use

Use accessories only for an appropriate photography task and observe the instructions for your camera, lens or other equipment. Inspect straps and attachments regularly and support equipment during adjustment. Soft pouches, inserts and wraps do not by themselves establish waterproofing, crush protection or a tested load rating. Keep cleaning tools free of grit, use light pressure and avoid internal camera cleaning unless the equipment instructions permit the method. Seek qualified help when servicing is needed. Keep small accessories away from children where they could present a risk, and do not use carrying accessories as personal safety equipment.

13. Website content and intellectual property

The store’s original text, visual presentation and branding are provided for browsing and purchasing through Haventosy. Applicable intellectual-property rights remain with their respective owners. You may retain order records and use information reasonably necessary to understand and use your purchase, but you may not misrepresent our materials as your own commercial catalog or imply an endorsement that has not been given. References to equipment types or third-party services describe context and do not create a partnership, authorization or compatibility guarantee unless explicitly stated.

14. Third-party services and links

Some functions are provided by Shopify, payment processors, carriers or other service providers. A link to another website allows you to access information under that website’s own terms and privacy practices. Review those terms when you leave the storefront. We cannot control every external page, carrier update or service interruption, and we do not promise continuous availability of independent services. Where a third-party issue affects your order, contact us so we can review what assistance is available through the order process rather than assuming an external provider replaces our responsibilities to you.

15. Privacy, accounts and communications

Our Privacy Policy explains the handling of customer information and the roles of Shopify and relevant service providers. Supply only information needed for the order or the support issue. Keep any account credentials secure and tell us if you believe an order-related account has been misused. Marketing preferences can be managed separately from essential order messages: unsubscribing from promotions does not prevent a confirmation, dispatch notice or necessary support response. Visit Your Privacy Choices for privacy requests and the available preference controls. Do not include sensitive credentials in any general contact message.

16. Availability, errors and reasonable limitations

We aim to keep the storefront understandable and functioning, but technical interruptions, typographical errors or outdated information may occur. If something important appears inconsistent, contact us before relying on it for a purchase decision. We may correct content and address technical problems while keeping the relevant order record and communicating material changes affecting a transaction. Nothing in these terms guarantees that the website is uninterrupted or that every illustration reproduces a physical item exactly. At the same time, these explanations do not excuse a failure to provide a remedy that mandatory law requires.

17. Consumer rights and responsibility

Nothing in these terms excludes or limits rights, warranties or remedies that cannot lawfully be excluded or limited. Any limitation of responsibility is applied only to the extent permitted by the law relevant to the circumstances. We do not require you to waive mandatory rights as a condition of requesting help. If an item is defective, incorrect or materially misdescribed, explain the issue so it can be assessed under the appropriate process. We will consider the facts rather than treating a general care note, illustration statement or voluntary return condition as an automatic answer to every claim.

18. Applicable law, updates and contact

These terms are intended to be read with the law applicable to the operator’s place of business in China, while preserving mandatory consumer protections that apply to you and the transaction. They do not require you to abandon a forum or remedy that applicable mandatory law preserves. We may update the website terms for future use and will show the revised date; order-specific terms and applicable rights remain relevant to an existing purchase. Contact service@haventosy.com with an order reference or a concise explanation if you have a question, complaint or request for clarification.

Company & contact

Haventosy is operated by Hangzhou Wanpisi Information Technology Co., Ltd. Owner: Ye Jian.

Room 3-1506, Building 2, No. 1 Kejiyuan Road, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China.

Email: service@haventosy.com. Please contact us before mailing a return.